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NOW! 35% OFF SPRING SALE + FREE SHIPPING

    FAQ

    1. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

    We ship within 48 hours after placing an order.

    SHIPPING TIMES

    United States:
    10-20 business days. 
    Europe:
    10-20 business days.
    Other countries:
    15-25 business days.

    2. WHAT IF I HAVE NOT RECEIVED MY ORDER?

    Please wait 5 more business days and if you still have not received your order, feel free to contact us info@waudggie.com.

    3. CAN I CANCEL MY ORDER?

    Yes, you can cancel your order within 4 hours after placing the order. Contact us via info@waudggie.com to cancel an order.

    4. DOES THE BOTTLE LEAK IN THE BAG?

    No, a built-in leak-proof silicone gasket prevents the bottle from leaking.

    5. WHAT IS THE VOLUME OF WATER AND FOOD? 

    The volume for water is 258ml/8.7oz; for food, it is 200ml/6.8oz.

    6. HOW DO I USE IT?

    Keep the dog water bottle horizontal, slide the lock key down to unlock, and water will flow out. Sliding the lock key down further will cause water to flow out faster.

    7. CAN I WASH THE BOTTLE?

    Yes, it can be handwashed or put in the dishwasher.

    8. WHAT DO I DO IF I HAVE LEFTOVER WATER?

    Just keep the bottle vertical to let water flow back in. Slide the lock key up to the top and no water will leak out.

    9. I WORRY THAT THE FOOD WILL BLOCK THE WATER OUTLET? 

    No need to worry, the food is in a separate compartment and it will not block the water.

    10. WHAT MATERIALS IS IT MADE FROM?

    The bottle is made from high-quality, food-grade PC plastic material, BPA and lead free.

    11. DOES IT HAVE A CARRYING STRAP?

    Yes, it has a carrying strap, so you can easily take the bottle with you.

    12. WHAT IS THE SIZE?

     

     

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